COVID-19 response ūüė∑

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COVID-19 response ūüė∑

Sun 2 August 22:00

We're ending the free collection and delivery. But we're now arranging drop off via our online book-in system. Go to to get your job reference number and choose a time slot to drop off your device.

Please be punctual as the slot duration is 10 minutes only. One person at the time only. No entry without a face mask. Thank you!

Fri 26 June 16:00

Please note that free collection and delivery is only for your Mac, iPhone, iPad, Beats, and Apple Watch. No other devices qualify.

Non-business consumers only with London postcodes. We reserve the right to end or change this offer at any time.

Fri 12 June 18:00

Appointments are now available. Please get one via Apple's support page - you can get free help with software issues, diagnosis and advice if a hardware repair is necessary.

When your repair is done, we will either deliver the device back or arrange a pick-up with you.

Please keep the appointment time. Late arrivals may be required to book another slot. We need to keep guidelines and allow only one person in the store at any one time.

ūüė∑ We require that when you enter our premises, you wear either PPE (personal protective equipment) or another form of face covering, such as scarf.¬†ūüė∑¬†You can expect us to do¬†the same for you.¬†We wish to remain healthy so we can continue helping you. Getting sick would mean closing the whole branch.

It is extremely important to book in your device and your details using our self-booking form. We will send you an email with a link to fill your details about you and your device.

We reserve a right to cancel your appointment if we don't hear from you in a timely manner. We used to have a substantial number of abandoned appointments and it was a part of doing business, but now we can only have one person at a time in our stores so it's essential to use them as much as possible.

We hope you understand it and apologise for the inconvenience.


Mon 30 March 09:00

As a part of our and Apple's response to COVID-19, we now have free collection and delivery* of essential devices for (see terms below). Please have a chat with a technician who will help you to diagnose your device, decide if mailing the device in is the right option, and if so, collect your info and give you a reference number. Our couriers will then collect the device and deliver it back after the repair.

* London postcodes (E, EC, N, NW, SE, SW, W, WC) only. Mac, iPhone, iPad, Beats, and Apple Watch only. Consumers and end-users only. If you have a business account with MR, please contact your account manager.

Wed 25 March 13:00

Please note that our doors are now closed. We work from 10 AM to 5 PM and you can call us during this time. We are still getting replacement parts, and both repairs and sales are operational.

We accept devices for repairs via mail-in or couriers only. Please chat with us from  8 AM to 6 PM to arrange the delivery.

Tue 24 March 10:15

Please note that while we're trying to finish all repairs, you should follow the government's Full guidance on staying at home and away from others.

Collecting your device isn't that important as protecting your health or health of other people.

Please get in touch with us via the chat and we will arrange delivery. We will have more info tomorrow.

Tue 24 March 0:00

From Tuesday morning, we will be closed for three weeks. Please keep an eye out for updates as circumstances may change. It may be the case we will have a drop-off or mail-in service.

If we have your device in one of our repair shops, we will do our best to finish the repair or return your device. Please bear with us, we will be contacting you soon with more information. Do not attempt to collect the device without confirmation.

Mon 23 March 18:00

To protect ourselves and other customers, we will now limit the number of customers in our receptions to THREE (3).

Please note that due to staff shortage we cannot accept desktop Macs in our Islington branch for repairs.

Thu 19 March 9:00

To access our chat easier, use and it works well on a mobile, too.

Wed 18 March 10:00

Please call us or preferably have a chat with a technician first who will give you a reference number. We will try to help and diagnose remotely, and if we need to get your device in, we will collect your information and issue a reference number so you can drop off the device quickly.

After the chat, can also mail your repairs to us. Please make sure you have a backup, clean the device and package it well. We will mail back at a cost of £15.

More details on our Repairs pages. 

Mon 16 March 10:00

Please do not come over if you're feeling unwell and have symptoms. Check NHS website or call 111.

To protect ourselves and other customers, we will now limit the number of customers in our receptions to 8 (eight). If unsure, speak to a member of staff or call ahead. Apologies for any inconvenience caused.

We will also provide alcohol wipes and kindly ask you to clean your device thoroughly before booking it in.

If your problem can potentially be sorted remotely, then please call or chat with us rather than come to the appointment. If you are unsure as to whether it can be sorted remotely, then it's still better to call to confirm. Thank you for your cooperation.

Sun 15 March 12:00

We've added more appointments to help Apple Stores, which are currently closed, to deal with repairs and replacements of your devices.

Customers with appointments booked via will have priority to enter the store. But please note we may limit the number of people in our receptions.

If you think your device has a software issue, please contact us via chat (red icon in bottom right corner) and we will try our best to help remotely.


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