As a photographer, the computer or IT side of my life has taken the place of film and processing. Apart from supplying my computer needs over the years, one of the things I like about MR is: if I have a question, a need, or a problem - there is always someone I can to talk to on the phone. That someone not only knows my name, but has consistently dealt with me personally over the years. As a customer, that helps build confidence in a company service, and is one of the reasons I recommend MR to colleagues in the industry.