Published: 23 September 2026
These terms apply to MR CARE+, a three-year support and repair service provided by MR Sales PLC to UK business customers.
MR CARE+ is provided by MR Sales PLC and is not AppleCare+, an Apple insurance product or an Apple warranty.
MR CARE+ is available to customers purchasing wholly or mainly for business purposes.
The service applies to the device and serial number shown on your registration or purchase confirmation and runs for three years from the date of purchase, unless a different start date is confirmed by us in writing.
MR CARE+ is attached to the registered device and cannot be used to obtain repairs or support for another device.
MR CARE+ includes:
All eligible repairs, including the accidental-damage repair, are subject to the £1,000 + VAT total repair allowance described in section 3.
The £99 + VAT accidental-damage contribution is payable in addition to the repair allowance and does not reduce the remaining £1,000 + VAT allowance.
Accidental damage means sudden and unforeseen physical damage caused by an accident, such as an accidental drop or liquid spill, which affects the normal operation of the device.
The accidental-damage benefit may be used once during the three-year term.
The maximum combined value of all eligible repairs under MR CARE+ is £1,000 + VAT per registered device over the three-year term. This includes any qualifying accidental-damage repair.
Repair costs are calculated using the parts, labour and other eligible repair costs that would ordinarily be charged for the work.
A device will be considered beyond economical repair where it cannot reasonably be repaired, or where the estimated cost of repair exceeds its fair market value immediately before the fault or damage occurred.
We will assess fair market value using comparable devices of the same specification, age and condition and will explain our assessment to you.
MR CARE+ does not include repairs to devices assessed as beyond economical repair, replacement devices or cash settlements.
For all other eligible repairs, the remaining balance of the £1,000 + VAT repair allowance applies. If the cost of an eligible repair exceeds the remaining allowance, you may choose to pay the difference.
We will confirm the repair cost, your remaining allowance and any additional amount payable before work begins. No additional charge will be incurred without your approval.
The device’s original purchase price or current market value does not increase the £1,000 + VAT repair allowance.
Once the repair allowance has been exhausted, further repairs are chargeable. Your macOS technical support continues until the end of the three-year term.
Any unused repair allowance has no cash value and cannot be transferred to another device.
Battery faults, battery failure and reduction in battery capacity through normal use are eligible for repair under MR CARE+, subject to the remaining repair allowance.
Where appropriate, we may test the battery and determine whether replacement is reasonably required based on its condition and performance.
Battery repairs and replacements count towards the £1,000 + VAT total repair allowance.
To arrange a repair, contact support@mrsystems.co.uk and provide the serial number of the registered device and a description of the problem.
We may carry out troubleshooting or diagnostics before approving a repair.
Repairs must be arranged and approved by MR Sales PLC. MR CARE+ does not reimburse repairs arranged independently through Apple, another service provider or any other third party unless we have agreed this with you in writing beforehand.
For eligible repairs, collection and return are included within UK mainland.
You are responsible for appropriately packaging the device and making it available for collection as instructed.
Repair times depend on diagnosis, parts availability and the nature of the repair. MR CARE+ does not guarantee a particular repair turnaround time.
MR CARE+ does not cover:
Where a repair is not eligible under MR CARE+, we will explain why and, where possible, provide a separate quotation for chargeable repair.
MR CARE+ includes technical support relating to the registered Mac throughout the three-year term.
This includes reasonable remote assistance with macOS setup and everyday use, user accounts and System Settings, macOS updates and upgrades, startup and performance issues, storage and software errors, built-in macOS applications and features, Mac-side Wi-Fi and Bluetooth issues, printers and peripherals, backup configuration and built-in privacy and security settings.
Support is available Monday to Friday, 9am–5pm UK time, excluding public holidays in England and Wales, and is provided by email or an agreed remote-support session.
MR CARE+ is a device support service and is not a managed IT service. It does not include ongoing monitoring or administration of your IT environment, Microsoft 365 administration, mobile-device management, cybersecurity incident response, specialist third-party application support, data recovery, business-wide deployments or formal training.
There is no fixed incident or hourly allowance for reasonable in-scope technical support. Support is provided through our shared helpdesk and does not include a dedicated technician or guaranteed response or resolution time unless separately agreed in writing.
You are responsible for maintaining a complete and current backup of your data, files, software and settings separately from the device.
Repairs, software troubleshooting, operating-system reinstallation and other technical work can result in data or settings being lost.
Please tell us before work begins if you do not have a usable backup. We will explain known risks before taking a step we reasonably expect could erase data.
We will obtain your approval before intentionally erasing the device or carrying out a factory reset unless this has already been expressly authorised as part of the agreed work.
MR CARE+ does not include data recovery or restoration.
Where remote access is required, we will ask for your permission before starting a remote-support session.
You may end a remote session at any time. We will not install unattended remote access as part of MR CARE+ unless this has been separately agreed.
You should close confidential files and applications that are not relevant to the support request before screen sharing.
You should not provide us with your Apple Account password or other personal passwords. Where authentication is required, you should enter the password yourself.
We will not bypass Activation Lock, security controls or proof-of-ownership requirements.
You must provide accurate information about the registered device and the circumstances of any fault or damage and cooperate with reasonable diagnostic and repair steps.
You must have authority to permit us to access, diagnose and repair the device.
Where a device is managed by your organisation or another IT provider, you are responsible for obtaining any necessary authorisation before we make changes to managed settings.
You must take reasonable precautions to protect the device from further damage after a fault or accidental-damage event occurs.
MR CARE+ applies to the registered device.
If ownership of the device is transferred to another UK business, we may allow the remaining MR CARE+ service to transfer with it, subject to our written confirmation.
MR CARE+ does not automatically transfer to a replacement device.
Where we agree in writing to substitute another device, the existing three-year term and remaining repair allowance continue and do not restart.
You may cancel MR CARE+ within 14 days of purchase for a full refund where no repair or support service has been provided at your request.
Where you have asked us to begin providing services during that period, we may deduct a reasonable amount for services already provided.
After 14 days, cancellation for convenience does not normally entitle you to a refund unless we agree otherwise or applicable law requires it.
We may suspend or end the service where payment remains overdue after reasonable notice, where the service is being used fraudulently or abusively, or where continuing to provide the service would create an unreasonable security or safety risk.
If we permanently stop providing MR CARE+ during your term, you will be entitled to a proportionate refund for the unused part of the service.
We will provide MR CARE+ using reasonable care and skill.
Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability which cannot lawfully be excluded or limited.
Subject to applicable law, neither party will be liable for indirect or consequential loss. We will not be liable for loss of profit, revenue, business opportunity or anticipated savings arising from device downtime.
Nothing in these terms limits our responsibility to the extent that loss or damage is caused by our failure, or that of our appointed agents, to use reasonable care and skill.
We will not materially reduce the benefits applying to your registered device during its three-year term without your agreement.
We may change MR CARE+ and these terms for new purchases in the future. Changes made after your purchase will not retrospectively alter the terms applying to your existing registration unless expressly agreed with you.
If you are dissatisfied with MR CARE+ or the way a repair or support request has been handled, please contact support@mrsystems.co.uk.
Please provide your MR CARE+ registration or invoice reference and the serial number of the registered device.
We will investigate your complaint and respond within a reasonable time.
These terms and any dispute or claim arising from them are governed by the laws of England and Wales.
The courts of England and Wales have exclusive jurisdiction, subject to any mandatory legal rights that apply.
If any provision of these terms is found to be unenforceable, the remaining provisions will continue to apply so far as legally possible.
MR SALES PUBLIC LIMITED COMPANY
Company number: 03403428
Registered office: 383-385 Liverpool Road, London, N1 1NP
MR CARE+ support: support@mrsystems.co.uk
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