General information • iPhone • iPad • Mac • Apple Watch • iPod and others

Please note that warranty doesn't cover software issues and physical damage, and we are not responsible for data. To find out more, please see section General terms and conditions.

Erasing your data

Important message: All iPhones which we process will need to be erased completely before the attempted repair. This is to protect your data and a requirement in order to carry out the repair.

Find my iPhone must be disabled for any repairs, too. It is a requirement from Apple and not doing so will delay your service.

Do not forget to remove your SIM. Please see more in our Before you come in article.

Same day screen repairs

Same day screen repair is available for iPhone 6s and later. Prices and terms below. We don't charge any premium for the quick turnaround. Older iPhones need to be send off for the screen repair and take three to five business days. 

Note that you have to bring your iPhone for the screen repair before noon, or before 10:30 on Saturday, to get it back the same day. This repair service is strictly for the screen and if other issues are found (liquid ingress, damage to other parts), the repair could be rejected or delayed.

Battery repairs

For power issues, we’ll give you the repair price after we determine the cause.

Apple is continuing to increase inventory levels for iPhone replacement batteries. However, some battery parts may be in short supply temporarily.

Prices

All prices include VAT. Please note that we cannot guarantee part availability or turnaround time for older phones not listed in the price list, such as iPhone 5s or 6.

Repair prices are much lower or free with AppleCare+. Not sure if you’re covered? Check if you have AppleCare+ by entering your iPhone serial number.

Other terms and conditions

Warranty covers a defective battery, but it doesn’t cover wear from normal use. If you have AppleCare+, we'll replace your battery at no charge if it retains less than 80 percent of its original capacity.

We will change batteries and screens of iPhone 6s and later while you wait, but we operate on first-in, first-out basis, and it may take up to four hours.

In certain circumstances we will need to replace the whole device. It happens rarely, but we still need to mention it. As we only work on erased devices, make sure you back them up first.

Unfortunately, we don't have a capacity to offer a loaner phone at the moment.