Mac repairs and updates
All prices exclude VAT. Initial diagnosis is free. Please read terms and conditions below. Go here for more general information about repairs.
|Warranty, AppleCare or MR Care||£0|
|Diagnosis (quick fixes, opening the device, running further tests)||£69|
|Operating system installation (no backup)||£69|
|OS or software fixes||£99|
|Out-of-warranty diagnosis and repair||£99|
|Attempted data recovery, backup and restore (migration)||£149|
Terms and conditions
Depending on part availability, our turnaround is typically the same day to three days. We can upgrade memory or a hard disk to SSD while you wait. Other parts we need to order, but they usually arrive the next day.
About software issues
Please note that Apple warranty or AppleCare covers hardware repairs only. Apple guarantees that the hardware is in the best shape and provides warranty, which is one year after purchase (Apple Limited Warranty) or three years (with AppleCare, purchased separately) and covers all hardware repairs.
Software, on the other hand, is provided 'as-is', which means any use of it after initial boot could potentially cause problems with the software. Apple regularly updates and upgrades its software to provide the best possible service, but as with most software developers, doesn't guarantee the software will be fit for purpose all the time. Apple provides easy-to-use tools to initialise storage and reinstall software, which restores the device to its initial state but cannot guarantee the system and applications will work under any conditions.
About physical damage
Physical damage, such as a liquid or mechanical damage, is not covered by warranty.
Manufacturer's warranty covers issues such as manufacturing faults (e.g., component failure), or problems with a normal wear and tear (e.g., broken hinges with no signs of abuse). Apple also often extends the warranty if individual components or units fail at an unprecedented rate (such repair programs are listed here).
Even extended warranty, such as AppleCare, doesn't mean you're covered against physical damage, losing your device or theft. We recommend that you have insurance for your devices.
About customer data
It is the sole responsibility of customers to have a copy or backup of their data. Neither Apple nor MR can guarantee that data won't be lost during a repair. Some standard troubleshooting procedures involve storage structure repairs that can result in loss of data. Another even requires storage initialisation or system reinstall, to restore the device to factory settings - to avoid the software issues mentioned earlier. Customers are therefore strongly advised to have a continuous backup (e.g. using Time Machine, which is a part of Mac OS X) and to make a copy of sensitive data before bringing the device for repair.
We try, of course, to avoid any data loss and we will call you before using any tools that could result in data loss, but we cannot guarantee that accidents won't happen. We will also assist with data recovery if the storage is faulty. But the best and only way to avoid such disasters is to have a backup strategy in place. We can help you to set up the backup of your device during initial training. And for the best security, please check out our Cloud Backup solutions - your data is safer when backed up to a location other than your home or office.