Mac repairs and upgrades

General information • iPhone • iPad • Mac • Apple Watch • iPod and others

All prices exclude VAT. Initial diagnosis is free. Please read terms and conditions below. Go here for more general information about repairs.

15-inch MacBook Pro Battery Recall Program

Apple has determined that batteries in a limited number of MacBook Pro (Retina, 15-inch, Mid 2015) units may overheat and pose a fire safety risk. If you have that model, check to see if it is eligible for this program.

If your MacBook Pro is eligible, please stop using it and bring it in to have your battery replaced. Your device will be sent to an Apple Repair Centre. Service may take 2-3 weeks. Apple will replace affected batteries, free of charge.

To prepare your MacBook Pro for service, please back up your data. Preferably, make an appointment at one of the MR locations.

Prices

Warranty, AppleCare or MR Care £0
Diagnosis (quick fixes, opening the device, running further tests) £69
Operating system installation (no backup) £69
OS or software fixes £99
Out-of-warranty diagnosis and repair £99
Attempted data recovery, backup and restore (migration) £149

Terms and conditions

Depending on part availability, our turnaround is typically the same day to three days. We usually have stock to upgrade memory or HDD to SSD within the same day. Other parts we need to order, but they usually arrive the next day.

About software issues

Please note that Apple warranty or AppleCare covers hardware repairs only. Apple guarantees that the hardware is in the best shape and provides warranty, which is one year after purchase (Apple Limited Warranty) or three years (with AppleCare, purchased separately) and covers all hardware repairs.

Software, on the other hand, is provided 'as-is', which means any use of it after initial boot could potentially cause problems with the software. Apple regularly updates and upgrades its software to provide the best possible service, but as with most software developers, doesn't guarantee the software will be fit for purpose all the time. Apple provides easy-to-use tools to initialise storage and reinstall software, which restores the device to its initial state but cannot guarantee the system and applications will work under any conditions.

About physical damage

Physical damage, such as a liquid or mechanical damage, is not covered by warranty.

Manufacturer's warranty covers issues such as manufacturing faults (e.g., component failure), or problems with a normal wear and tear (e.g., broken hinges with no signs of abuse). Apple also often extends the warranty if individual components or units fail at an unprecedented rate (such repair programs are listed here).

Even extended warranty, such as AppleCare, doesn't mean you're covered against physical damage, losing your device or theft. We recommend that you have insurance for your devices.

About customer data

It is the sole responsibility of customers to have a copy or backup of their data. Neither Apple nor MR can guarantee that data won't be lost during a repair. Some standard troubleshooting procedures involve storage structure repairs that can result in loss of data. Another even requires storage initialisation or system reinstall, to restore the device to factory settings - to avoid the software issues mentioned earlier. Customers are therefore strongly advised to have a continuous backup (e.g. using Time Machine, which is a part of Mac OS X) and to make a copy of sensitive data before bringing the device for repair.

We try, of course, to avoid any data loss and we will call you before using any tools that could result in data loss, but we cannot guarantee that accidents won't happen. We will also assist with data recovery if the storage is faulty. But the best and only way to avoid such disasters is to have a backup strategy in place. We can help you to set up the backup of your device during initial training. And for the best security, please check out our Cloud Backup solutions - your data is safer when backed up to a location other than your home or office.

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