Authorised repairs

General information • iPhone • iPad • Mac • Apple Watch iPod and others

We cover all Apple warranty and out-of-warranty repairs. Please check out our dedicated pages for Mac, iPadiPhone and Apple Watch repairs, where you will also find our prices for different types of repairs.

To make an appointment, please go to getsupport.apple.com and Apple will help you to determine if this is a software or hardware issue (sometimes, a backup, erase and restore may be necessary for that, especially with iOS devices and issues such as battery life).

If it turns out it’s indeed hardware problem, we will be happy to provide hardware diagnostic and repair, as well as software troubleshooting (which may be chargeable). You will be able to make an appointment directly on the support website in one of our two convenient Central London locations.

You will find contacts and directions at mrsystems.co.uk/contact - or just search for MR Islington or MR Shoreditch in your browser or maps.

    Quick diagnosis

    We attempt to diagnose all your Apple devices as soon as possible. Initial diagnosis and a chat with a technician are free (up to 20 minutes). We hope to complete repairs the same or the next day, depending on part availability and queue (with strict first-in, first-out policy).

    We are authorised by Apple and so we have fully qualified Apple technicians who continue their training on an ongoing basis to ensure your Apple repair is carried out to the highest standard.

    We will keep you updated about your repair with emails and text messages. You can always check your repair using our My MR page.

    We check if your device qualifies for an extended warranty program by Apple. In some cases, we can also upgrade or even part exchange your old Apple device. We offer free data migration to devices purchased from us (conditions apply).

    Easy to reach

    We are in two central London locations, yet outside of the congestion zone:

    • Islington, within easy walking distance of three main tube lines - Northern, Victoria and Piccadilly;
    • Shoreditch, ten minutes from Old Street, Shoreditch High Street or the City.

    We can pick up and return any Apple desktop computer that is covered under Applecare at no cost. Please note this is only within the London area.

    Apple Authorised Service Provider

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    MR Islington
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