Authorised repairs

General information • iPhone • iPad • Mac • Apple Watch iPod and others

UPDATE: Mail-In repairs

As a part of our response to COVID-19, we are accepting mail-in repairs now. Please call us or preferably have a chat with a technician who will help you to decide if this is viable option, and if so, collect your info, give you a reference number.

Please make sure you have a backup. It's best to remove all personal data from the device. Apple also require Find My [device] to be off before device replacement. If possible, clean the device and package it well. We will mail back at a cost of £15.

We're looking for another solutions such as using a courier service. Please watch this space or have a chat with the technician. Go to mrsystems.co.uk/chat on your computer or mobile and we will try our best to help.

We cover all Apple warranty and out-of-warranty repairs. Please check out our dedicated pages for Mac, iPadiPhone and Apple Watch repairs, where you will also find our prices for different types of repairs.

To make an appointment, please go to getsupport.apple.com and Apple will help you to determine if this is a software or hardware issue (sometimes, a backup, erase and restore may be necessary for that, especially with iOS devices and issues such as battery life).

If it turns out it’s indeed hardware problem, we will be happy to provide hardware diagnostic and repair, as well as software troubleshooting (which may be chargeable). You will be able to make an appointment directly on the support website in one of our two convenient Central London locations.

You will find contacts and directions at mrsystems.co.uk/contact - or just search for MR Islington or MR Shoreditch in your browser or maps.

Quick diagnosis

We attempt to diagnose all your Apple devices as soon as possible. Initial diagnosis and a chat with a technician are free (up to 20 minutes). We hope to complete repairs the same or the next day, depending on part availability and queue (with strict first-in, first-out policy).

We are Premium Service Provider authorised by Apple and so we have fully qualified Apple technicians who continue their training on an ongoing basis to ensure your Apple repair is carried out to the highest standard.

We will keep you updated about your repair with emails and text messages. You can always check your repair using our My MR page.

We check if your device qualifies for an extended warranty program by Apple. In some cases, we can also upgrade or even part exchange your old Apple device. We offer free data migration to devices purchased from us (conditions apply).

Easy to reach

We are in two central London locations, yet outside of the congestion zone:

  • Islington, within easy walking distance of three main tube lines - Northern, Victoria and Piccadilly;
  • Shoreditch, ten minutes from Old Street, Shoreditch High Street or the City.

We can pick up and return any Apple desktop computer that is covered under Applecare at no cost. Please note this is only within the London area.

We will call or email you back

Please note that it's currently simpler to contact us via mrsystems.co.uk/chat during working hours.

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MR Shoreditch
MR Shoreditch QR Code


MR Islington
MR Islington QR Code