If you are one of our account customers with a support contract:
- To submit a ticket, login to our portal at helpdesk.mrsystems.co.uk
- For remote support, please run a software from mrsystems.co.uk/remote
Our team of Mac qualified technicians, with decades of experience, is there to provide support and maintenance for everything from user hardware and software queries, to specialist network, backup and AV solutions. Our priority response team works with you to keep your downtime to a minimum.
Where a remote or onsite diagnosis does not do the trick, we can collect, repair and return your equipment with a fast turnaround and, where possible, we will lend you equipment to help minimise downtime.
Dedicated remote and onsite support packages
Your allocated account manager will liaise with our qualified support team to assess your needs and design a bespoke solution for your support and maintenance. From single-incident ad hoc callout to monthly and annual contracts, the choice is yours to upscale or downscale according to your needs.
Dedicated Apple services, such as onsite repairs, loans, rentals, extended warranties, maintenance contracts for hardware, software support for applications including iPad iOS apps, iLife, Office for Mac, OS X, and more.
Systems supported by MR include Mac and Windows servers and workstations, networks, specialist suites (Avid, Final Cut Pro) and storage systems (such as fibre, NAS systems and RAID). We endeavour to understand your systems and business needs.